Feedback of a Non-Truncated Erlang Queuing System with Balking and Retention of Reneged Customers
نویسندگان
چکیده
منابع مشابه
A Multi-Server Markovian Feedback Queue with Balking Reneging and Retention of Reneged Customers
The quality of service provides a competitive edge to any business firm. Lack of better service quality mechanism may lead to the dissatisfied customers (feedback customers). This causes loss of goodwill among the customers and finally, the firms may lose their potential customers. Further, due to long wait customers may get impatient, and may abandon the queueing system before getting service....
متن کاملM/M/1 Feedback Queueing Models with Retention of Reneged Customers and Balking
Customer retention is the key issue in the organizations facing the problem of customer impatience. Firms are employing a number o f customer retention strategies to sustain their businesses. An impatient customer (due to reneging) may be convinced to stay in service system for his service by utilizing certain convincing mechanisms. Such customers are termed as retained customers. Queuing with ...
متن کاملA Single-server Markovian Queuing System with Discouraged Arrivals and Retention of Reneged Customers
Customer impatience has a very negative impact on the queuing system under investigation. If we talk from business point of view, the firms lose their potential customers due to customer impatience, which affects their business as a whole. If the firms employ certain customer retention strategies, then there are chances that a certain fraction of impatient customers can be retained in the queui...
متن کاملA Markovian Feedback Queue with Retention of Reneged Customers
We consider a single server, finite capacity Markovian feedback queue with reneging and retention of reneged customers in which the interarrival and service times follow exponential distribution. The reneging times are assumed to be exponentially distributed. Feedback in queueing literature represents customer dissatisfaction because of inappropriate quality of service. In case of feedback, aft...
متن کاملM/M/1/N Queuing System with Retention of Reneged Customers
The concept of reneging has been exploited to a great extent in recent past by the queuing modelers. Reneging leads to loss of potential customers. Keeping into mind this negative impact of reneging, a new queuing model has been developed which deals with retention of reneged customers. In this paper, we have developed an M/M/1/N queuing model which deals with retention of reneged customers. Th...
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ژورنال
عنوان ژورنال: Applied and Computational Mathematics
سال: 2018
ISSN: 2328-5605
DOI: 10.11648/j.acm.20180702.12